Refund policy

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days from the date your order is delivered to request a return.

To be eligible for a return under our voluntary 30-day return policy, your item must be in the same condition that you received it: unworn, unused, with any original tags attached, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, contact us at cathoodieshop@gmail.com.

If your return is accepted, we will provide you with instructions on how and where to send your package. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

You can contact us at cathoodieshop@gmail.com with any questions regarding your return.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or you receive the wrong product, contact us as soon as possible and include your order number along with photos or other relevant information.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or other remedy as required by applicable consumer protection laws.

Where the product is confirmed to be defective, damaged, or incorrect, you will not be required to pay return shipping costs where applicable law requires us to cover them.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

• Personalized or custom-made products.

• Gift cards.

• Items that have been worn, used, washed, damaged after delivery, or otherwise returned in a condition materially different from the condition in which they were received, except where the return relates to a defect or other rights protected by applicable law.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded in your country or region.

Exchanges

If you would like a different size, color, or product, please contact us.

In most cases, the fastest way to receive the item you want is to return your original item and place a new order once your return has been approved.

If your item was defective, damaged, or incorrect, please contact us before placing another order.

European Union Customers

If your order is delivered to a country within the European Union, you may also have statutory rights under EU consumer law, including the right to withdraw from certain online purchases within 14 days of receiving the goods without providing a reason.

These statutory rights are separate from and are not limited by our voluntary 30-day return policy.

Where applicable, you may inspect or handle the product to the extent reasonably necessary to determine its nature, characteristics, and functioning.

Unless otherwise required by law, you may be responsible for the direct cost of returning goods when exercising your statutory right of withdrawal, provided you were informed of this obligation.

United Kingdom Customers

Customers in the United Kingdom may have statutory cancellation rights for online purchases.

For eligible purchases, you generally have 14 days after receiving your order to notify us that you wish to cancel. You then generally have a further 14 days to return the goods.

These statutory rights are separate from and are not limited by our voluntary 30-day return policy.

Your statutory rights relating to faulty, damaged, or misdescribed goods are not affected by this policy.

Australian Customers

Our 30-day return policy is provided in addition to any rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, customers may be entitled to a repair, replacement, refund, compensation, or other remedy where goods fail to meet applicable consumer guarantees.

Nothing in our 30-day return policy is intended to exclude, restrict, or modify rights available under the Australian Consumer Law.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days, or within any shorter period required by applicable law.

Please note that your bank, credit card provider, or payment provider may require additional time to process and display the refund in your account.

Original shipping charges are generally non-refundable unless the item was defective, damaged, incorrect, or applicable law requires those charges to be refunded.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at cathoodieshop@gmail.com.