Shipping policy

Shipping Policy

At Pawcket Hoodies, we aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information.

Please note that processing times may be slightly longer during periods of high demand, holidays, promotional events, or unexpected circumstances.

Shipping Times

Estimated delivery time after dispatch is:

4–10 business days

This delivery estimate applies to most orders. Delivery times may vary depending on your location, local carrier operations, customs processing, weather conditions, or other circumstances outside our control.

Please note that the 4–10 business day delivery estimate does not include our 1–3 business day processing period.

Estimated total delivery time:

5–13 business days from the date your order is placed.

International Shipping

We ship to customers in the United States and selected international destinations, including the United Kingdom, European Union, Australia, Canada, and other supported countries.

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, any applicable customs duties, import taxes, or fees are the responsibility of the customer.

Customs processing may occasionally cause delivery delays that are outside our control.

Tracking Your Order

Once your order has shipped, we will send you a confirmation email containing your tracking information.

Please allow some time for tracking updates to appear after your parcel has been dispatched.

Tracking information may occasionally take 24–72 hours to update depending on the carrier.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at cathoodieshop@gmail.com.

We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made once the order has been processed or dispatched.

If a package cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply if the order needs to be reshipped.

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may attempt delivery again, leave the package in a secure location, deliver it to a local pickup point, or return it to the sender.

Customers are responsible for following the carrier's tracking updates and any delivery instructions provided.

If your package is returned because of repeated failed delivery attempts or because it was not collected from a pickup location, additional shipping charges may apply before the order can be sent again.

Delayed Orders

Shipping times are estimates and are not guaranteed.

Occasional delays may occur due to:

  • Carrier disruptions

  • Customs processing

  • High shipping volumes

  • Severe weather

  • Public holidays

  • Incorrect or incomplete addresses

  • Other circumstances outside our reasonable control

If your tracking information has not updated for an extended period or your order appears to be significantly delayed, please contact us at cathoodieshop@gmail.com and we will investigate the shipment.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible at cathoodieshop@gmail.com.

Please include your order number and, where applicable, photos of the package and product.

We will review the situation and work with the shipping carrier to determine the appropriate resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Pawcket Hoodies

Email: cathoodieshop@gmail.com